💳 SocialRush — Refund Policy

Effective Date: July 18, 2026

At SocialRush, customer satisfaction is our priority. Because we provide digital services that begin processing shortly after purchase, our refund policy differs from that of physical products. Please read the following policy carefully before placing an order.

1. Digital Services

All products sold by SocialRush are digital services.

Once an order has begun processing or has been successfully delivered, it cannot be returned. For this reason, completed orders are generally non-refundable.

2. Refund Eligibility

You may be eligible for a refund if:

• Your order has not started within 72 hours of purchase.
• We are unable to deliver the service you purchased.
• A technical issue on our end prevents your order from being completed.
• Your order is canceled by SocialRush before delivery begins.

Refunds are issued at our sole discretion after reviewing the order.

3. Partial Delivery

If only part of your order has been delivered, we will first attempt to complete the remaining balance.

If completion is not possible, you may receive either:

• A proportional refund for the undelivered portion, or
• Store credit equal to the remaining value.

4. Refill Guarantee

Many of our services include a refill guarantee.

If your purchased engagement drops within the refill period stated on the product page, we will refill the lost amount free of charge.

Once the refill period has expired, SocialRush is not responsible for any future decreases in followers, likes, views, or other engagement.

5. Non-Refundable Situations

Refunds will not be issued for:

• Orders that have already been completed.
• Incorrect usernames, profile links, or video links provided by the customer.
• Private, suspended, deleted, or restricted accounts.
• Orders affected by changes made by the customer during delivery (such as changing usernames, deleting posts, or making accounts private).
• Customer mistakes or accidental purchases.
• Dissatisfaction with expected results after successful delivery.
• Engagement decreases occurring after the refill guarantee has expired.

6. Chargebacks

If you experience an issue with your order, we ask that you contact our support team before initiating a payment dispute.

Unauthorized chargebacks or payment disputes for successfully delivered services may result in:

• Suspension or permanent closure of your SocialRush account.
• Cancellation of active orders.
• Refusal of future service.

We maintain order records and delivery logs to verify completed services when responding to payment disputes.

7. How to Request a Refund

If you believe your order qualifies for a refund, please contact our support team with:

• Your Order ID
• The email address used for the purchase
• A brief explanation of the issue

Our team will review your request and respond as quickly as possible.

8. Contact Us

For questions regarding refunds, refills, or order issues, please contact our support team through the contact methods listed on our website.